Home News Callers to the ANCHOR property tax benefit hotline in N.J. say they can’t get through

Callers to the ANCHOR property tax benefit hotline in N.J. say they can’t get through

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Caller to state help number NEW ANCHOR PROPERTY SAVINGS BENEFITS Say you can’t get over it.

Residents say they tried calling both the information number and the registration number “day and night,” but were unable to get past the recorded messages.

Calling the state ANCHOR information number (888) 238-1233 will result in the message ‘Due to heavy call volume, we are unable to answer your call at this time’.

Calling the program’s registration number (877) 658-2972, which residents are told to call to apply online when they receive a mailing or email packet about the program, yields similar results.

Callers to that number will be given the option to submit an application or check the status of the previous year’s Homestead Rebate. Then another option will be offered to you “if you get a notice from the department or just want some general information”.

If you select this option, the caller will be placed in a queue at the Customer Service Center, but after hearing several messages, including a message suggesting calling an unanswered (888) 238-1233 number, the call will be terminated. disconnected.

The state Treasury Department says the hotline “has received an incredible number of calls as the number of New Jerseyers eligible for the program has tripled compared to Homestead benefits.”

On Monday, the hotline received more than 14,000 calls between 8:30 a.m. and 5:30 p.m., spokeswoman Danielle Currie said. That compares to her 18,000 calls received throughout the month of August. She said 98.5% of her calls were answered.

Curry said the IRS has doubled the number of staff responding to ANCHOR information numbers in anticipation of high demand.

“We are increasing queue capacity to accommodate this volume so that more callers are put on hold,” she said. “Call flow is monitored to ensure that no one in queue waits longer than 30 minutes for her. If queued, the caller should be prepared to take her 30 minutes .”

She said the (877) 658-2972 number is for callers looking for files on the phone. Those who select option 1 and submit their application will not be rerouted. Callers who select option 3 for general questions may be rerouted to the 888 general information line, she said.

“We encourage all residents to check with the IRS. anchor website “Before calling to see if their questions could be answered there,” she said. “Residents can also apply online at the same link.”

She pointed out that the anchor deadline is not until December 30, 2022, not to be confused with the Senior Freeze deadline of October 31, 2022.

government Phil Murphy The Secretariat referred the question back to the Ministry of Finance.

As residents start receiving applications, more people are starting to call.

application Email submissions began on September 13th, and mailing of paper applications began on September 19th. The state department of finance said the application will be mailed out to him by Sept. 30.you can see Click here for the mailing schedule.

of online portal Apply for the ANCHOR program – stands for Affordable New Jersey Community for Homeowners and Renters — opened last week.

the program is homestead rebate include both homeowners and tenants.

As many as 2 million New Jerseyans are expected to qualify, as there is no age limit. The average payout is expected to be $971, according to the state.

Covering 2019, the program provides taxpayers with gross income of up to $150,000 in 2019 with up to $1,500 and taxpayers with gross income between $150,000 and $250,000 with up to $1,000.

Tenants with gross income up to $150,000 are eligible for benefits up to $450.

The state has asked residents to wait 10 days from the date of mailing or emailing from the county before seeking help. You can then call the ANCHOR hotline at (888) 238-1233 for help.

To apply by phone after receipt of the application, residents may call (877) 658-2972.

Some people have to submit files paper application. They include anyone who shares primary home ownership with someone who is not a spouse/civil union partner and whose percentage ownership was not pre-printed on the worksheet; Includes a person who is a unit. there is an error, Other reasons.

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Contact Karin Price Mueller at: [email protected]Follow her on Twitter. @KPMueller.

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