Like much of the industry, Zillow’s mortgage operation, which includes Zillow Home Loans, has seen a steep decline in revenue and continues to burn cash.
Why it matters: Attaching a mortgage is a key component of Zillow’s “Housing Super App” and future growth strategy; the longer it falters, the less likely Zillow is to achieve its long-term aspirations.
- Zillow’s 2025 goal includes an additional $800 million in revenue from adjacent services — primarily mortgages.
Dig deeper: Zillow’s mortgage segment, which includes its mortgage lead gen marketplace and in-house lender Zillow Home Loans, is consistently unprofitable.
- In the first half of 2022, Zillow spent $1.85 for every $1 in mortgage revenue.
- That’s a $65 million loss in the first half of 2022 and a combined loss of $180 million since 2017.
Context: The entire mortgage industry is getting hammered this year, with dropping leads, loan volumes and revenue.
The bottom line: Zillow Home Loans’ path to profitability remains long, arduous, expensive and uncertain.
Did you miss Mike DelPrete onstage at Inman Connect Las Vegas? Catch up on his insights in this video.